FAQ

Please take note that our events have varying age requirements, ranging from all ages, 18+, to 21+. To ensure that you purchase the correct ticket for your age group, please view our calendar along with event details before making your purchase.

Please also be aware that a valid US-issued ID or driver’s license is required for entry, or a valid passport. Unfortunately, we cannot accept international IDs or temporary IDs. We apologize for any inconvenience this may cause. For all ages events, children must be accompanied by a parent and will not require a form of identification.

Ember is a standing room venue with select reserved seating sections. When you purchase a general admission ticket, it grants access to our vibrant standing room area. However, if you prefer a more exclusive experience with reserved dining or bottle service, we recommend selecting a VIP Ticket. These VIP tickets provide access to comfortable seating arrangements and exceptional amenities.

Our VIP Reserved Seating tickets offer an elevated view, providing you with the best possible view of the venue. You’ll be able to relax in comfort and style, while enjoying a touchless QR menu that lets you easily order from our full-service bar and kitchen.

Please note that requirements for VIP seating can vary depending on the event. Some may have a food and/or bar minimum, while others may require bottle service. We highly recommend that you carefully review the details before purchasing your ticket, to ensure that you fully understand the requirements and what is included.

It’s also important to note that a 20% service charge will be applied to the final bill. This helps ensure that we can continue to provide exceptional service to all of our guests.

Thank you for considering our VIP Reserved Seating tickets. We look forward to providing you with an unforgettable experience!

To help ensure the comfort and safety of all of our guests, we ask that you please adhere to our dress code, which is smart casual. Our establishment observes a Smart Casual dress code, which permits a range of stylish and comfortable attire. Guests are welcome to wear jeans, graphic t-shirts, sneakers, shorts, dress shoes, button shirts, polos, hats, tank tops and dresses. However, in order to maintain a certain ambiance, we kindly request that you refrain from wearing steel-toed boots, open-toed shoes, athletic wear, and sunglasses. Please note that if we are hosting a theme event, we may modify the dress code to align with the specific theme.

Small backpacks, fanny packs, and purses are allowed, but please be aware that all bags are subject to a thorough search upon entry.

Please note that admission at the door varies nightly based on the talent of the evening. We highly recommend purchasing pre-sale/advance tickets online to guarantee entry and to receive the lowest price for each event. Many of our events tend to sell out, so buying tickets in advance is highly recommended.

In the event that tickets are still available at the door, admission will be based on capacity. However, please be aware that this is not always the case, and we cannot guarantee entry for those who do not have advance tickets.

Cover charges can be paid via cash, credit card, Apple Pay, or Cash App at the door, when available.

Please note that all tickets are final sale and cannot be exchanged or refunded. We apologize for any inconvenience this may cause.

If you have any questions or concerns regarding your tickets, please do not hesitate to contact us at tickets@embermusichall.com. We will do our best to address any issues or questions you may have.

We are pleased to offer Meet & Greet tickets for select events. Please note that purchasing a Meet & Greet ticket will provide you with the opportunity to meet the artist after the show.

However, we kindly ask all guests to drink responsibly and to behave in a respectful manner towards the artist and other guests. Any guests who display aggressive behavior or who are overly intoxicated will be escorted out of the venue and will not be eligible for a refund.

Our top priority is the safety and well-being of our guests, artists, and staff, and we appreciate your cooperation in helping us create a safe and enjoyable environment for everyone.

We have corporate season pass packages available for our VIP Reserved Seating and Dining section. Please email Kunal@embermusichall.com to get more details.

We strive to make our facility accessible to all of our guests, and are pleased to inform you that Ember is a handicap accessible facility.

If you have any concerns or questions regarding accessibility or any other issues related to our facility, please do not hesitate to contact us at info@embermusichall.com. We will do our best to address any concerns or questions you may have.

We are pleased to offer a variety of unique setups at Ember, including Main Stage Setup, DJ Backdrop Setup, and 360 Setup.

Please note that the stage setup for each event will be explained in the event description, and may vary depending on the type of event and talent performing.

We strive to provide a memorable and unique experience for all of our guests, and our variety of setups is just one way we achieve that goal.

Thank you for considering Ember for your next special event. Our dedicated event sales team is here to assist you every step of the way, committing to making your event unforgettable.

We offer full-service event production and catering services to ensure your event is a success. To get started, please fill out the following form and one of our representatives will contact you to discuss details and arrange a tour of the space. You can also email info@embermusichall.com. We look forward to working with you on your event.

Please note that we are not responsible for any lost or stolen personal belongings. While we do have a Lost & Found, we strongly advise all guests to leave valuable items at home to avoid any potential loss or damage.

If you have lost an item, please feel free to check with our Lost & Found or contact us at info@embermusichall.com. We will do our best to assist you in any way we can.

Please note that smoking and vaping are strictly prohibited inside Ember.

We value the health and safety of all our guests and staff, and appreciate your cooperation in helping us maintain a smoke-free environment.

During the winter season we offer coat check services for your convenience.

Coat check is available for a fee of $5.00 in cash per item. We recommend using this service to keep your belongings safe and secure while enjoying your time at our venue.

At Ember, the safety and well-being of our artists and patrons are our top priorities. We have a zero-tolerance policy for any kind of violence, drug use, theft, or sexual harassment on our premises. If any such incidents occur, we will take immediate legal action and impose a lifetime ban on the offending individuals. Our venue is designed to provide a unique and immersive experience to our guests, with cutting-edge lighting and audio systems, an elevated cocktail program, and exceptional artist-to-fan interactions. We request all our guests to behave responsibly and respectfully, and make the most of their time at Ember. Please contact info@embermusichall.com if you have witnessed any of the above violations from staff, guests, or artists.

We have multiple parking lots and street parking available around the venue for your convenience.

For the safety of our patrons and the public, we highly recommend that any patrons who will be drinking plan ahead and arrange for a ride with a designated driver, or utilize ride-sharing services such as Uber or Lyft.

Please note that parking is limited and may fill up quickly, especially during peak hours. We recommend arriving early or carpooling whenever possible to ensure you find a parking spot.

CLICK HERE TO VIEW PARKING 

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